SHIPPING POLICY

Last updated: September 4, 2026

Thank you for shopping with {{shop_name}}. Because many of our physical products are made to order, please review the information below regarding production, shipping, delivery, and order issues.

ORDER PROCESSING & PRODUCTION

Most physical products sold by {{shop_name}} are made to order specifically for each purchase. This means your item must be produced before it can be shipped.

Production time is separate from shipping transit time.

Processing and production times may vary depending on the product, order volume, production facility, holidays, or other circumstances. Estimated delivery information provided at checkout or with your order is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

During holidays, high-volume periods, severe weather, or other unusual circumstances, orders may take longer to produce or deliver.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

SHIPPING RATES

Available shipping methods and rates are displayed at checkout and may vary depending on:

• The products ordered;

• Quantity;

• Shipping destination;

• Fulfillment location; and

• Available shipping carriers and services.

The shipping charge shown at checkout is the amount that applies to your order unless otherwise stated.

PRINT-ON-DEMAND FULFILLMENT

{{shop_name}} works with third-party production and fulfillment partners to create and ship many of our physical products.

Because our products may be produced at different fulfillment facilities:

• Your order may ship from a location different from {{shop_name}}'s mailing address;

• Different products within the same order may occasionally arrive in separate packages;

• Separate packages may have different tracking numbers; and

• Fulfillment and delivery times may vary between products.

Receiving multiple shipments does not necessarily mean part of your order is missing.

DELIVERY ESTIMATES

Delivery estimates include both production and carrier transit and are provided as a general estimate only.

After a package has been transferred to the shipping carrier, delays may occur due to circumstances including:

• Carrier disruptions or backlogs;

• Weather;

• Holidays;

• Customs processing;

• Transportation disruptions;

• Local delivery conditions; or

• Other circumstances outside our reasonable control.

We cannot guarantee delivery on a particular date unless a guaranteed service is expressly offered and identified as such.

If you are ordering an item for a holiday, birthday, trip, event, or other specific date, we strongly recommend ordering as early as possible.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order after your package ships.

Tracking information is provided by the shipping carrier and may take some time to begin updating after shipment.

In some cases, particularly with international shipments, a package may be transferred between multiple carriers before final delivery. The carrier completing delivery may be different from the carrier that originally accepted the package.

SHIPPING ADDRESS

Please review your shipping address carefully before completing your purchase.

You are responsible for providing a complete and accurate delivery address, including any applicable:

• Apartment or unit number;

• Street number;

• ZIP or postal code; and

• Other information required for successful delivery.

If you notice an error in your shipping address, please contact us at {{email}} as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet shipped, but address changes cannot be guaranteed once an order has entered fulfillment.

Once a package has shipped, we may be unable to change, redirect, or recall it.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required to send the package again.

RETURNED OR UNCLAIMED PACKAGES

Packages may be returned to the fulfillment facility for reasons including:

• An incorrect or incomplete address;

• An undeliverable address;

• Failure to collect a package from a pickup location;

• Refusal of delivery; or

• Failure to claim an international shipment or complete required customs procedures.

If we are notified that your order has been returned, we will contact you or work with you to determine the available options.

When a package must be reshipped because of an incorrect address, failure to claim the package, refusal of delivery, or another issue outside the control of {{shop_name}} or our fulfillment partner, additional shipping charges may apply.

LOST PACKAGES

If your order has not arrived by its estimated delivery date and the tracking information indicates that it may be lost in transit, please contact us at {{email}}.

Lost-in-transit concerns should be reported to us within 30 days of the estimated delivery date so that we have the opportunity to investigate the shipment with our fulfillment partner and/or carrier.

We may ask you to:

• Confirm the shipping address entered with your order;

• Review the carrier's tracking information; or

• Contact your local postal service or delivery carrier.

If an order is confirmed to have been lost in transit and qualifies for replacement or refund under our applicable fulfillment or carrier procedures, we will work to make the order right.

PACKAGES MARKED "DELIVERED"

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location;

• Check with other members of your household;

• Check with neighbors when appropriate;

• Check parcel lockers, mailrooms, or building management; and

• Contact the carrier or local post office responsible for final delivery.

Carrier delivery scans can occasionally occur shortly before the package is physically delivered.

If you still cannot locate the order after taking these steps, contact us at {{email}} and we will review the situation with you.

A carrier scan showing successful delivery may affect the remedies available for the shipment, but we will review each situation individually.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Shipping damage and product-quality issues are covered separately under our Refund & Return Policy.

If an item arrives damaged, defective, materially misprinted, or different from what you ordered, please contact us within 30 days of receiving your order and include clear photographs of the item and, when relevant, its packaging.

Please review our complete Refund & Return Policy here:

https://{{shop_domain}}/policies/refund-policy

Do not mail a product to our business mailing address unless we have specifically instructed you to do so.

INTERNATIONAL SHIPPING

If international shipping is available to your destination, available shipping methods and charges will be displayed at checkout.

International orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Any duties or taxes collected by us at checkout will be displayed as part of your order. Additional charges imposed by customs authorities, carriers, or the destination country may be the customer's responsibility unless otherwise stated or required by applicable law.

Customs procedures may also cause delivery delays that are outside our control.

Customers are responsible for providing any information reasonably required by customs or the carrier to complete delivery.

DIGITAL PRODUCTS

Digital products do not require physical shipping.

When you purchase an eligible digital product, access or download instructions will be provided electronically using the email address associated with your order or through the applicable digital-delivery system.

If you experience difficulty accessing a digital purchase, please contact us at {{email}}.

CONTACT US

If you have questions about shipping or an existing order, please contact:

{{shop_name}}
Email: {{email}}

Mailing Address:
{{address}}

Website: https://{{shop_domain}}

Please include your order number when contacting us about an existing order.

Our mailing address is not a general return address. Please contact us before sending any product back.